Delivery Policy

We ship to all EU countries where hemp products and seeds are legal. Our packaging is discreet and secure to ensure safe delivery to your home.

Delivery Times
All orders are shipped within 3 to 7 business days of placing the order. During sales or new product launches, order processing may take an additional 7 business days.

Shipping Fees and Methods
Shipping fees vary depending on the shipping method selected at checkout (e.g., standard or express).

You will receive a GLS tracking number by email once your order has shipped.

International Shipping
We ship to all EU countries where hemp is legal. Please ensure you comply with local laws.

Customs Fees
Customs fees may apply to international orders and are the customer's responsibility.

Order Issues
If you have a problem with your order, please email us at sales@cookies.eu. If delivery fails for reasons beyond the customer's control, Cookies EU will resend the package.

Customer Service
For assistance, contact us at sales@cookies.eu.