Shipping policy
We ship to all EU countries where hemp products and hemp seeds are legal.
Our packaging is discreet and secure to ensure safe delivery right to your home.
Delivery Times
All orders are shipped within 1 to 2 business days after being placed.
During sales periods or new product launches, order processing may take up to 3 additional business days.
Shipping Fees and Methods
Shipping fees vary depending on the shipping method selected at checkout (e.g., standard or express).
You will receive a GLS tracking number by email once your order has been shipped.
International Shipping
We ship to all EU countries where hemp is legal.
Please make sure to comply with local laws.
Customs Fees
Customs fees may apply to international orders and are the responsibility of the customer.
Order Issues
If you experience a problem with your order, please email us at sales@cookies.eu
If delivery fails for reasons beyond the customer’s control, Cookies EU will resend the package.
Customer Service
For assistance, please contact us at sales@cookies.eu
